Dear Valued Customer,
Following the advice of local government and concern for the health and well-being of our workforce, OEC Group employees in Boston, New York, and Seattle will be allowed to work from home until the COVID-19 outbreak subsides.
We have robust contingency plans for this eventuality and will remain fully operational during this period. Our offices have undergone extensive testing over the last two weeks to ensure that we can keep providing you with the level of service that you are used to.
During this period, if you experience any technical issues with either the Internet, email, or phone, please reach out to your sales or customer service representative by calling their direct extension, which will forward the call to their cell phone. If you need further help, please call the main office number and dial 0 for assistance.
We are asking all clients to arrange telex releases and make payments via wire, ACH or electronic funds transfer to avoid sending Original bills of lading and checks to the office. For the time being, telex releases can take up to 72 hours, so please arrange your releases as early as possible to ensure that your goods will be available in the timeliest manner possible and that you avoid any extra charges.
We will continue to closely monitor the situation and issue periodic updates as we know more. Please feel free to contact your sales or customer service representative if you have any questions.
The information contained herein is provided as a public service with the understanding that OEC Group makes no warranties, either expressed or implied, concerning the accuracy, completeness, reliability, and suitability of the information. Nor does OEC Group warrant that the use of this information is free of any claims of copyright infringement.
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